Privacy Policy – Butterfly Fintech

Your privacy is important to us. This Privacy Policy outlines how Butterfly Fintech collects, uses, shares, and protects your personal data—especially in relation to communications via WhatsApp—while adhering to applicable laws and Meta’s data handling policies.

1. Consent & Acceptance

By accessing this website and sharing your personal information, you agree to the terms laid out in this Privacy Policy. This includes:

• Consent to collection and use of your data for providing services.
• Permission for us to contact you using the information shared (email, phone, address, etc.).
• Agreement to the Terms and Conditions of our website and this Privacy Policy.
• If you do not agree with any part of this policy, please do not use or access our website or services.

2. Changes to This Policy

This policy may be updated from time to time without prior notice. You are encouraged to review it periodically to stay informed.

3. Your Privacy Matters

We take data privacy and security seriously. Information and documents you share with Butterfly Fintech are stored on encrypted and secure servers, accessed only for official purposes. Employees violating our privacy standards may face strict disciplinary actions, including termination or legal action.

4. Information We Collect
5. Information Provided by You:

When you register, apply for services, or communicate with us, we collect personal details such as:

• Name, gender, phone number, email address, billing/shipping addresses
• Communication preferences and loan-related data

You may choose not to provide some information; however, this may limit your access to certain services.

1. Information Automatically Collected:

When you browse our website, we collect:

• Browser type, IP address, time zone, and cookie data
• Pages visited, referring sites, and browsing behavior

5. Use of Information

Your data (“User Information”) is used for the following purposes:

• To provide, personalize, and improve our services
• Responding to inquiries and processing loan applications
• Sending transactional and promotional communications
• Conducting analysis and internal research
• Ensuring site security and troubleshooting technical issues

By using our services, you authorize Butterfly Fintech to send transactional and promotional communications via email, SMS, or WhatsApp, even if DND services are activated on your number.

To unsubscribe from emails, use the ‘unsubscribe’ link in the email footer or contact us at info@butterflyfintech.com.

6. Data Sharing

We may share your personal information under the following conditions:

• With our group companies, affiliates, or trusted service providers (e.g., CRM systems, analytics platforms, WhatsApp API providers) solely to enable or improve service delivery.
• With banks, NBFCs, and lending partners for loan processing and offers.
• With legal authorities when required under law or to respond to legal processes.

Butterfly Fintech does not sell your data to any third party for unauthorized purposes.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. Parents are encouraged to monitor their child’s online activity.

8. Security Measures

We implement industry-standard security practices to protect your data:

• Encrypted data storage on secure servers
• Access restricted to authorized personnel only
• Use of anti-virus and firewall technologies
• Regular security audits and identity verification

Though no method is 100% secure, we continuously upgrade our security protocols to prevent unauthorized access or misuse.

9. User Safety Tips

• Keep your password confidential and complex (use a mix of letters, numbers, symbols).
• Don’t use the same password across multiple platforms.
• Avoid clicking on suspicious links or downloading unknown attachments.
• Use updated antivirus software and enable firewalls.

10. WhatsApp & Communication Data

We may collect and use the following:

• Name, phone number, and messages exchanged via WhatsApp or the website

This information helps us:

• Respond to queries
• Send service-related updates
• Provide customer support

By contacting us through WhatsApp, you consent to receive both transactional and promotional messages.

11. Opt-Out Mechanism

You can opt out of receiving WhatsApp communications by:

• Replying with “STOP” on WhatsApp
• Contacting our support at info@butterflyfintech.com

We will update your preferences promptly upon request.

12. Data Retention

We retain your data only as long as necessary to fulfil the purpose for which it was collected or as required by law. Once the data’s purpose is complete or unfulfilled, Butterfly Fintech will delete it securely.

13. Legal Compliance

We fully comply with applicable data protection laws, including:

• The Information Technology Act, 2000 (India)
• General Data Protection Regulation (GDPR), where applicable
• Meta’s data policies for WhatsApp communication

14. Final Consent

By engaging with Butterfly Fintech, you consent to:

"Butterfly Fintech may share my personal data with its partnered lenders solely for the purpose of facilitating loan services. I also understand that once the intended purpose is completed or not met, Butterfly Fintech is responsible for securely deleting my data."

If you have any questions or concerns about this Privacy Policy, feel free to contact us at info@butterflyfintech.com.